1. Introduction
Welcome to Sugar Palm Trading (“Company”, “we”, “our”, “us”)! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices regarding your personal information, please contact us at info@sugarpalmtrading.co.za.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, make a purchase, or contact us. This may include:
- Name
- Email address
- Phone number
- Mailing address
- We’ll also use cookies to keep track of cart contents while you’re browsing our site.
3. How We Use Your Information
We use the information we collect in the following ways:
- To process and fulfill your orders
- To manage your account and provide customer support
- To send you promotional communications and updates (you can opt-out at any time)
- To improve our website and services
- To comply with legal obligations and protect our rights
4. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
- With service providers who perform services on our behalf (e.g., payment processors, shipping companies)
- To comply with legal requirements or respond to lawful requests by public authorities
- To protect and defend our rights or property
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe