1. Introduction
Welcome to Sugar Palm Trading. These Terms and Conditions govern your use of our website located at sugarpalmtrading.co.za.
2. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the service.
3. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on the website. Your continued use of the website after such modifications constitutes your acceptance of the new Terms.
4. Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account
5. Products
We have endeavoured to keep the product colours as accurate as possible, but cannot guarantee that the colour will be accurate on your monitor or device. We reserve the right to change the prices and descriptions of products without notice.
6. Purchases
If you wish to purchase any product or service made available through the website, you may be asked to supply certain information relevant to your purchase including, without limitation, your name, your billing address, and your shipping information.
7. Payments
Currently, no payments are processed on this website.
8. Shipping
We offer standard courier shipping options. We aim to dispatch all orders within 2-3 working days, unless there are items that need to be ordered, which will be noted on your invoice. Shipping costs are calculated based on your location and the weight of the items. Delivery times may vary depending on your location. We are not responsible for any delays caused by customs clearance processes or postal delays. Note that courier/shipping costs are for the customers’ account. Should you have special delivery requirements please make a note during the order process.
9. Returns and Refunds
Yes, we accept returns and exchanges within 10 days of purchase. Items must be in their original condition and packaging. All costs associated with a return or exchange are for the customers’ account, including courier fees. Refunds will be processed within 5 days of receiving the returned product. Please contact us at info@sugarpalmtrading.co.za to initiate a return or exchange.
10. Errors, omissions and inaccuracies
Our site or service may occasionally contain typographical errors, inaccuracies, or omissions related to product details, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any such errors or inaccuracies, and to change or update information or cancel orders without prior notice, even after an order has been submitted. We are not obligated to update or amend information on our site or service, including pricing details, unless required by law. The absence of a specified update or refresh date should not be taken to indicate that all information on our site or service has been modified or updated.
11. Limitation of Liability
In no event shall Sugar Palm Trading, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
13. Contact Us
If you have any questions about these Terms, please get in touch with us at info@sugarpalmtrading.co.za.